New Head of Contact Center at Fondsdepot Bank - Michael Kerpes to focus on customer service of the fund platform

Digitization, new requirements from customers and brokers, and structural and personnel reorganization - there is currently a lot going on at Fondsdepot Bank's contact center. In order to focus the customer service of Germany's largest fund platform, Michael Kerpes, who has a great deal of experience in the financial sector, has been recruited. He has excellent expertise in managing day-to-day operations and developing service strategies as well as implementing them.

"Ensuring and further increasing customer satisfaction is an important issue for our platform," says Sabine Dittmann-Stenger, Managing Director of Fondsdepot Bank and direct superior of Michael Kerpes, and adds "Michael will assume responsibility for our Customer Care Center as well as for the General Custody and Control & Dispatching groups as Head of Contact Center. We created this new department to optimize the interface between customer concerns and depot management. We are very pleased that we were able to win Michael over and that he will henceforth actively strengthen the management team of our bank."

After completing his training as a banker and studying Financial Service Management in Cologne while working, Michael Kerpes gained a great deal of experience in setting up and managing telephone customer service and sales, in coaching and training employees, and in project management. He has been working in the banking industry since 2013 and was most recently responsible for the Media Consulting and Customer Service Center division at Frankfurter Sparkasse.

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