Dispute resolution scheme
Ombudsman scheme for the resolution of disputes
Fondsdepot Bank GmbH participates in the German private banks' ombudsman scheme
(www.bankenombudsmann.de). Under this scheme, the consumer can appeal to the ombudsman of the private banks in order to settle a dispute. If the subject of the complaint concerns a dispute about a payment service agreement (Section 675f of the German Civil Code), customers who are not consumers can also appeal to the ombudsman of the private banks. Details are provided in the "Rules of Procedure for the Settlement of Customer Complaints in the German Private Commercial Banking Sector", which is available on request or can be downloaded from www.bankenverband.de. The complaint shall be submitted in text form (e.g. letter, fax or e-mail) to the customer complaint desk of the Association of German Banks, Postfach 040307, 10062 Berlin, Germany, Fax: +49 30 1663-3169, E-mail: ombudsmann(at)bdb.de.
European Online Dispute Resolution platform
Under http://ec.europa.eu/consumers/odr/, the European Commission has set up a European Online Dispute Resolution (ODR) platform. Consumers can use the ODR platform for the extrajudicial settlement of disputes from online contracts with a company based in the EU. The bank's e-mail address is as follows: info(at)fondsdepotbank.de.
The contents of the Fondsdepot Bank GmbH websites have been prepared with great care. Special attention has been paid to the provision of accurate, up-to-date information. Nevertheless, errors can occur. Furthermore, please note that the information on the web pages of Fondsdepot Bank GmbH are of a general nature and are not aligned with special needs in individual cases. We cannot guarantee that the information is up to date, correct and complete. This also applies to information on external web pages, which are connected to the web pages of Fondsdepot Bank GmbH by way of links.
Additionally, the use of the Fondsdepot Bank GmbH web pages is governed by the following terms and conditions:
Copyright and neighbouring rights:
The content and structure of our web pages are protected by copyright. All rights reserved. Information or data (text, images, graphics, audio, video or amination files) on Fondsdepot Bank GmbH web pages shall not be used or utilised in any form without the prior written approval Fondsdepot Bank GmbH, not even in part.
Trademarks and logos:
The trademarks and logos used on the Fondsdepot Bank GmbH web pages are protected. It is not permitted to use these trademarks without the prior written approval of Fondsdepot Bank GmbH.
Setting of links on Fondsdepot Bank GmbH web pages:
A link to Fondsdepot Bank GmbH web pages may be set only if it points to the home page www.fondsdepotbank.de (no deep links) and provided that this does not infringe on any rights of Fondsdepot Bank GmbH or other group companies, including but not limited to copyrights, neighbouring rights or trademark rights.
Legal information concerning sales restrictions
Information on sales restrictions is provided in the sales prospectus. You can request the sales prospectus and the current statement of accounts and/or the interim report directly via the Internet or Fondsdepot Bank GmbH or get it from the custodian banks and paying agents of the funds. These documents represent the legal basis for the purchase of investment shares.
Sales restriction (outside Germany):
The distribution of investment units is unlawful in many countries unless the fund management company files a notice with the local regulatory authorities or obtains permission to do so from the local regulatory authorities. If a notice has not been filed or permission obtained, the following statements and information should not be construed as representing an offer of purchase of investment units. If necessary, please contact your local sales office for guidance.
Special reference for the USA:
The information contained herein and the investment funds are not intended for distribution in the United States of America. This applies both to persons with American citizenship and to persons whose permanent place of residence is in the United States of America.
Important notice for Switzerland!
The information contained on this website does not constitute an offer of or an invitation to buy, sell or subscribe for securities to persons domiciled and/or resident in Switzerland, nor does it constitute an invitation to sell securities or other banking products or banking services to persons domiciled and/or resident in Switzerland.