This section features answers to frequently asked questions about our products and services.
Cover letter 2021
Do you still have questions about our cover letter in connection with the contractual conditions of Fondsdepot Bank? You can find more information on this topic in our FAQ.
The letter also included information on the custody fee. Please note in this context that the custody fee is charged exclusively for cash accounts and not for securities accounts.
Banking Portal and InfoManager
With Fondsdepot Bank's Banking Portal, you can manage your securities accounts and cash accounts online, carry out transactions and keep an eye on your holdings. In addition, you can find all the important documents relating to your securities account in the InfoManager. Questions and answers on this can be found in our FAQ.
Foreign exchange spread
In global foreign exchange trading, the spread is the difference between the rate at which a foreign currency is bought and sold. In our FAQ you will find questions and answers.
To protect your data, we use the TLS 1.1 encryption standard in our e-mail transmissions. Here you will find answers to the most frequently asked questions about this encryption.
ex ante-disclosure of costs
Under the Securities Trading Act, providers of investment services are legally obliged to provide their customers with transaction and financial instrument-specific cost information prior to each transaction. Investors can therefore include the costs associated with the investment in their investment decision.
ex post-disclosure of costs
According to the German Securities Trading Act (WpHG), providers of securities services are under the statutory obligation to provide their customers with an ex-post disclosure of costs of the prior-year reporting period at least once a year. This list provides every customer with a transparent overview of the costs and benefits actually associated with his investment.
Since the introduction of the new applicable Financial Services Act (FIDLEG), the conditions for the provision of financial services in Switzerland have been newly regulated. Fondsdepot Bank has reviewed the implementation of the resulting requirements and will cease providing financial services to Swiss customers at the end of the transitional period for the full implementation of the FIDLEG at the end of 2022. In our FAQ you will find questions and answers.
Fund in liquidation
An investment fund in liquidation is subject to a special taxation regime under the new Investment Tax Act (InvStG) in force since 1 January 2018. Further information can be found in our FAQ on funds in liquidation.
Gold custody account
Gold is the only currency that has retained its value over thousands of years. For many people it is therefore a perpetual guarantor of stability - which is why a gold investment is so interesting for your customers. Here you will find frequently asked questions and answers about our gold custody account.
Investment funds offer the possibility to invest in different assets. Further information about investment funds can be found here.
Liquidity management tools
As of January 1, 2022, capital management companies can make use of the new liquidity management tools (swing pricing, redemption deadlines, redemption restrictions). These measures allow them to manage liquidity in a fund. Questions and answers on this can be found in our FAQ.
One option for long-term investment of a rental deposit can be a rental deposit account. Especially due to the current low interest rate policy, this is more profitable than depositing the rental deposit in a savings account, for example. Here you will find questions and answers about the rental deposit.
Payment Services Directive 2 (PSD2)
As of 13 January 2018, the new Payment Services Directive (PSD2) was implemented in national law. On this page you will find questions and answers according to PSD2 and the resulting amendments for our customer.
Since 14 September 2019 our customer have the possibility to use pushTAN-proceeding. Read more about the procedure, installation and initialization of the pushTAN-App.
Increase in the saver's lump sum 2023
On January 1, 2023, the German government decided to increase the saver's lump sum. For single persons from € 801 to € 1,000 and for married couples/life partners assessed together from € 1,602 to € 2,000. This increase affects the exemption order for capital gains as well as the offsetting of losses across spouses/life partners (form: "Exemption order for capital gains and application for loss offsetting across spouses/life partners"). You can find out more about this in our FAQ.
Retrieval of estimates
In accordance with a letter from the Federal Ministry of Finance dated 8 November 2017, investment companies may retain estimates. Questions and answers regarding the retention of valuations can be found under the following link.
On the basis of legal requirements, Fondsdepot Bank performs an annual review of all transactions or income entries made and calculates the taxes thus incurred. This annual assessment may result in a tax refund or claim. Questions and answers regarding this loss offset can be found in our FAQ.
Fondsdepot Bank charges a custody fee on the balance of cash accounts held in euros. Questions and answers about the custody fee can be found at the following link.
Capital formation benefits (CFB) fund account
You are interested in investing your capital formation benefit in a fund account? On this page you will find questions and answers according to the capital formation benefits fund account.
Pre-set standard tax base
In this section, we answer frequently asked questions concerning the "pre-set standard tax base" and its taxation. The objective is to provide an understanding of the tax regulations and to let the investment account holders know that the pre-set standard tax base may be subject to taxation at the beginning of a year.
Unable to find answers to your questions? Simply send an e-mail to info(at)fondsdepotbank.de.